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Privacy Policy

How we handle personal information from this website, enquiries and engagements.

Effective 7 September 2026

Photon Teqnology (“Photon”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit photonq.tech, contact us, request information about our services, or engage with Photon through our communication channels.

Photon Teqnology is currently operating under its business/trading name from Cameroon and has not yet been presented as a registered SARL or other incorporated legal entity.

1. Scope

This Privacy Policy applies to personal information collected through:

  • photonq.tech;
  • forms available on the website;
  • email communications;
  • telephone or WhatsApp communications;
  • service enquiries and quotation requests;
  • communications relating to projects or professional engagements; and
  • other direct interactions with Photon relating to its services.

It does not automatically apply to third-party websites, applications, platforms, or services that may be accessible through links from our website. Those services are governed by their own privacy policies.

2. Information We May Collect

Depending on how you interact with Photon, we may collect information such as:

Information you provide

This may include:

  • your name;
  • email address;
  • telephone number;
  • organisation or business name, where provided;
  • information about the service you require;
  • messages and project descriptions;
  • information included in enquiries, quotation requests, or correspondence; and
  • other information you voluntarily provide.

Our website contact form may request your name, email address, an optional phone number, and information about what you need.

Technical information

When you access our website, certain technical information may be processed automatically by our website infrastructure or hosting providers. This may include information such as:

  • IP address;
  • browser and device information;
  • operating system;
  • pages visited;
  • approximate access times; and
  • technical logs necessary for security and operation.

The exact information collected may depend on the website's hosting, security, analytics, and technical configuration.

3. Information Relating to Client Infrastructure

Because Photon provides network, systems, infrastructure-security and CCTV video-surveillance services, an engagement may require clients to provide technical information.

Depending on the project, this could include:

  • network diagrams;
  • IP addressing information;
  • VLAN information;
  • device inventories;
  • server or virtualisation information;
  • service configurations;
  • monitoring information;
  • backup information;
  • camera locations, viewing requirements and recording-retention settings;
  • surveillance-system device and recorder information;
  • infrastructure documentation;
  • access information; or
  • other technical information necessary to perform authorised work.

We treat such information as confidential project information and use it only for legitimate purposes connected with the relevant engagement.

Clients should not provide information that Photon does not reasonably need to perform the requested work.

4. How We Use Information

We may use information to:

  • respond to enquiries;
  • understand your technical requirements;
  • assess proposed projects;
  • prepare quotations or proposals;
  • communicate with you about an engagement;
  • provide and support agreed services;
  • maintain project and business records;
  • improve the website and our services;
  • maintain website and infrastructure security;
  • prevent misuse, fraud, or unauthorised activity;
  • comply with applicable legal obligations; and
  • protect our legitimate business interests and rights.

We do not use personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or other lawful justification.

5. Legal Basis for Processing

Where applicable, Photon may process personal information on the basis of:

  • your consent;
  • steps taken at your request before entering into an engagement;
  • performance of a contract or agreement;
  • compliance with legal obligations; and
  • legitimate interests, where permitted by applicable law.

Where processing relies on consent, you may withdraw that consent subject to applicable legal requirements and any consequences that may necessarily follow from doing so.

6. Communications

If you contact Photon by email, telephone, WhatsApp, or through the website, we may retain the communication and information necessary to respond to your enquiry and maintain appropriate business records.

We may use your contact information to communicate with you regarding:

  • enquiries;
  • quotations;
  • scheduled work;
  • project updates;
  • support;
  • invoices or administrative matters; and
  • other communications directly related to an engagement.

We do not intend to sell your personal information to third parties.

7. Sharing of Information

Photon may disclose information where reasonably necessary to:

  • service providers supporting our website or business operations;
  • hosting, infrastructure, communication, or technical service providers;
  • professional advisers where necessary;
  • authorities or other parties where required by applicable law;
  • parties involved in a legitimate business transaction, where applicable; or
  • other parties where you have authorised or requested disclosure.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

Where third-party providers process information on our behalf, their handling of information may also be subject to their own contractual terms and privacy policies.

8. International Processing

Some technology, hosting, communication, or infrastructure providers used by Photon may operate outside Cameroon.

Where personal information is processed or stored outside Cameroon, Photon will take reasonable steps appropriate to the circumstances and applicable law to protect that information.

9. Data Security

Photon takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no internet transmission, computer system, or electronic storage method can be guaranteed to be completely secure.

You should avoid sending passwords, private keys, authentication secrets, or other highly sensitive credentials through ordinary website forms or unsecured communication channels unless specifically required and an appropriate secure transfer method has been agreed.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • responding to enquiries;
  • completing and supporting projects;
  • maintaining business and contractual records;
  • resolving disputes;
  • protecting our rights; and
  • complying with legal or regulatory requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it is retained.

11. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

  • receive information about how your information is processed;
  • access personal information held about you;
  • request correction of inaccurate or incomplete information;
  • request deletion or other appropriate handling where legally available;
  • object to certain processing;
  • withdraw consent where processing is based on consent; and
  • exercise other rights provided by applicable Cameroon data-protection law.

Requests may be submitted using the contact information below.

We may need to take reasonable steps to verify a request before acting on it.

12. Cookies and Similar Technologies

Photon may use essential cookies or similar technologies required for the operation, security, or functionality of the website.

If non-essential analytics, tracking, or similar technologies are introduced, Photon will provide appropriate information and obtain consent where required by applicable law.

You may also be able to control cookies through your browser settings.

13. Third-Party Links

The website may contain links to external websites or services.

Photon does not control the privacy practices of those third parties. You should review their applicable privacy policies before providing personal information to them.

14. Children's Privacy

Our website and professional services are not specifically directed at children.

We do not knowingly seek to collect personal information from children for purposes unrelated to the provision of appropriate services or lawful educational activities.

15. Data Breaches and Security Incidents

If Photon becomes aware of a personal-data security incident, we will assess the incident and take reasonable steps to contain, investigate, and address it.

Where notification to an authority or affected individuals is required by applicable law, Photon will take the required steps.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised effective or update date.

17. Contact

If you have a question, request, or concern regarding this Privacy Policy or the handling of your personal information, contact Photon Teqnology, Cameroon.

Email us · +237 697 331 637 · photonq.tech

We encourage you to contact us first so that we can understand and address your concern.

Last updated 7 September 2026